常問問題
FAQ
1. 什麼是 Audacity 剛性核心?
Audacity Rigid Core is fearless waterproof flooring. We do this by guaranteeing durable performance in tougher areas or situations where most glueless flooring products cannot (heat conditions, sunrooms, large areas without unsightly transitions, wet rooms like bathrooms or kitchens, pet stains, etc.) Incredible performance to back up that claim.
2. 是什麼讓 Audacity Rigid Core 如此有效?
There are two aspects that make Audacity Rigid Core distinct from LVT or WPC (two of the more common hard-surface glueless flooring categories):
- It contains 0% plasticizers, these chemical additives make PVC soft and elastic
- it is based on limestone
The combination of these two features makes it strong and more stable to temperature changes and sunlight. The
pre-installed backing has additional noise-resistant properties compared to traditional laminate or click vinyl planks.
3. Audacity Rigid Core 的構造是怎樣的
Audacity consists of 4 layers bonded together under extreme heat.
- The first component is a multi-layer polyurethane wear layer that resists abrasion and stains
- Second, the Audacity Rigid Core features a decorative design layer for a realistic wood look and feel
- The third layer is a high-density rigid limestone core
- The fifth layer is an acoustic pre-pad for extra comfort and sound absorption
4. 為什麼 Audacity Rigid Core 比其他乙烯基或工程乙烯基更適合日光浴室或帶有大窗戶的房間?
At high temperatures (above 40°C/105°F), PVC, like most plastic-based materials, becomes more flexible and begins to expand (like when you put a piece of plastic on top of a cigarette lighter it melts). Due to the high plasticizer and PVC content, standard vinyl or engineered vinyl planks begin to expand and are not rigid enough to resist the forces created by the expansion. The boards cannot push away from each other and may begin to curl as expansion increases.
Audacity Rigid Core is not only hard but also extremely stable due to its very high limestone content. If certain areas reach such high temperatures (rarely do) the Audacity Rigid Core will naturally expand a bit, but will push against each other and expand nicely within our recommended 6mm (1/4″) expansion gap. This is why the recommended room perimeter of 6 mm (1/4 inch) needs to be adhered to.
5. Audacity Rigid Core 看起來與真正的硬木和瓷磚逼真嗎?
Audacity Rigid Core Flooring features an embossed texture that mimics the texture of solid wood and stone.
6. Audacity Rigid Core 的抗撞擊/跌落(例如錘子掉落)的能力如何?
We rarely see indentation issues with Audacity Rigid Core. Most indentations can be avoided by making sure there are no heavy rolling loads on the floor, and using traditional installation methods when moving heavy objects (such as smooth plywood when rolling in a refrigerator, etc.). It is also recommended to use floor protectors on the legs of furniture and cushions under rolling chairs.
7. Audacity 剛性核心地闆對寵物的耐用性如何?
While no similar flooring is guaranteed to not scratch or tarnish, Audacity Rigid Core features a medium texture and a tough wear layer to ensure durability. We guarantee that Audacity Rigid Core will not be stained by pet (domestic cat or dog) stains, including urine, feces and vomit, provided it is cleaned within 24 hours!
8. Audacity Rigid Core 安全嗎?
Audacity Rigid Core is safe for you and your loved ones. All Audacity Rigid Core flooring undergoes rigorous testing by third-party laboratories to ensure that all Audacity Rigid Core products meet the highest standards and do not compromise indoor air quality. This means that our products do not emit harmful amounts of VOCs (Volatile Organic Compounds) into the living environment. Audacity Rigid Core is also 100% free of harmful plasticizers such as phthalates.
These stringent controls have led to the GREENGUARD Environmental Institute’s highest certification for all Audacity rigid core floors worldwide: GREENGUARD Gold Certification
GREENGUARD Gold Certification provides the most stringent certification standards, taking into account the safety of sensitive individuals such as children and the elderly, and ensuring products can be used in settings such as schools and healthcare facilities. It is referenced by the Partnership for High Performing Schools (CHPS) and the Leadership in Energy and Environmental Design (LEED) building rating system.
9. Audacity Rigid Core 會隨著濕度變化而移動多少?
Audacity Rigid Core is very stable. The planks are not affected by humidity or other types of moisture, giving you excellent stability.
10. Audacity Rigid Core 吸音嗎?
With its pre-attached backing, Audacity Rigid Core sound insulation rating is very good with an IIC rating of 66dB (ASTM E492-09, 4mm product without backing). The sound of walking is softer and quieter than most hard surface floor coverings such as ceramic, wood or laminate floors.
11. Audacity Rigid Core 地板適合輪椅或電動椅嗎?
Audacity Rigid Core Flooring can be used in homes requiring wheelchairs, but should not be used on ramps. We recommend that you glue the joints when using the electric chair.
12. Audacity Rigid Core 可回收嗎?
Once the backing is peeled off, Audacity Rigid Core is 100% recyclable by companies with sufficient equipment, including flooring manufacturers.
13. Audacity Rigid Core 可以安裝在現有地板上嗎?
Yes, Audacity Rigid Core can be installed over most existing hard surface floors. Exceptions are any type of laminate, floating flooring (unglued), loose flooring and perimeter fastened vinyl sheets. These types of flooring should be removed before installing Audacity Rigid Core. You can also install on tiles as long as it is not a floating installation. Existing floors still need to meet elevation requirements, which means that the height difference within a 3m (10ft) span does not exceed 5mm (3/16”). Please see the Audacity Rigid Core installation instructions for more details.
Important Note: Never install the Audacity Rigid Core on carpet.
FAQ INSTALLATION
1. 我可以在 Audacity Rigid Core 地板上使用地毯或墊子嗎?
Yes. We recommend non-stained vinyl rugs or woven rugs. We do not recommend using rubber or latex backed mats as the chemicals (antioxidants) used to keep the backing from becoming brittle may permanently stain your floors.
2. 如果水從斜角滲入,是否會損壞底層地板?
The planks themselves are waterproof, but they don’t provide a completely airtight surface after installation. Water will still seep from the slope if left for more than 24 hours. Water leaks in bathrooms and kitchens will not damage floors, but standing water must always be avoided. We recommend cleaning up spilled water as soon as possible within 24 hours.
3. 我需要給 Audacity Rigid Core 地板打蠟嗎?
No, it is non-staining, easy to clean and requires no waxing. Waxing is not compatible with this product and use of wax will void the warranty.
4. 如何更換損壞的地板?
We recommend making sure your original floor purchase includes several additional Audacity rigid core boards in case you need to replace them. Follow these steps to remove and replace damaged planks:
- Use a circular saw to make a few cuts on the board to be removed. Make sure to use a saw blade of the correct depth and protect the surrounding boards.
- Use a chisel to carefully break and remove the portion of the plank to be removed. Clean up all clutter and dust
- Cut the grooves off the long and short sides of the new board to be installed.
- Apply a bead of adhesive to the long and short side tongues of the existing planks that will receive the new planks.
- Carefully place the new board into place and immediately wipe off any excess glue with a damp cloth.
5. Audacity 地闆對寵物的耐用性如何?
While no comparable floor is guaranteed not to scratch or tarnish, Audacity’s surface has a medium texture and a tough wear layer for durability. Audacity is guaranteed to be free of pet (household cat or dog) stains, including urine, feces and vomit, provided it is cleaned within 24 hours.
6. 我可以在 Audacity Rigid Core 地板上使用什麼類型的椅子保護裝置?
Support furniture with wide, load-bearing, stain-free floor protectors. Ideally, the protector should be at least one inch in diameter, made of non-pigmented hard plastic, and sit flat on the floor. Stain-free felt protectors are also acceptable. It is recommended that all movable furniture be equipped with casters or floor protectors with a flat surface width of at least 20 mm (3/4 in). Make sure all metal protectors are rust-proof. Replace narrow dome furniture with wide bearing furniture.
7. 如何去除頑固污漬?
For chocolate, grease, juice and wine stains, use warm water and a non-abrasive cleaner. Nail polish, tar, markers, crayons, lipstick, ink and cigarette burns can be removed using nail polish remover or denatured alcohol.
8. 我可以在 Audacity Rigid Core 地板上使用蒸汽拖把嗎?
Household steam mops are permitted for use on this product. Use a suitable pad and use it at the lowest power, and do not leave the steam mop in one position for long periods of time (more than 5 minutes). Refer to the steam mop manufacturer’s instructions for proper use.
9. 如果發生洪水,Audacity Rigid Core 會乾燥嗎?
Yes, we recommend uninstalling Audacity Rigid Core immediately, sorting it separately, and placing it in a dry environment. Please allow 48-72 hours for drying. Once your subfloor and Audacity Rigid Core Board are completely dry, you can reinstall.
10. 我對我的地板不滿意。我該如何提出索賠?
If you believe there is a warranty-related issue, you should return to the retailer where you purchased the flooring with your original purchase receipt and file a warranty claim with that store. The store will then contact us to begin the warranty process. An inspector may come to your home to assess the situation and determine what is causing the problem. Once the assessment is complete, we will contact you with the outcome. The entire process can take up to 30 business days, depending on the situation, but most issues are resolved much faster.